Error |
Possible Causes |
Solutions |
---|---|---|
System is not receiving power, or is not powering up.
|
Cable from power adapter is loose or is unplugged.
|
|
Cables are connected, but system is not receiving sufficient power.
|
|
|
Hard drive is not detected by the system.
|
Hard drive cables are loose or not properly connected.
|
Remove the housing and check that hard drive cables are firmly connected.
|
There is no hard drive in the system.
|
Open the housing and install compatible hard drive. Make sure to format the drive after installing. For details, see
14.8.5 Formatting the Hard Drive
.
|
|
Hard drive is full (0%) and the unit is no longer recording.
|
Overwrite is not enabled.
|
If hard drive overwrite is not enabled, the system will stop recording when the hard drive is full. For instruction on enabling
hard drive overwrite, see
8.5 Configuring Hard Drive Overwrite
.
|
There is no picture on monitor/TV after connecting it to the recorder.
|
Monitor/TV not detected by recorder.
|
Power off the monitor/TV and the recorder. Power on the monitor/TV, and then power on the recorder.
|
Input channel for recorder not selected on monitor/TV.
|
Ensure that the monitor/TV is set to the input channel that the recorder is connected to.
|
|
Video cable is loose or has become disconnected.
|
Check the video cable connection to the recorder and the monitor/TV.
|
|
Camera is not compatible with the recorder.
|
Visit
and navigate to
D841 Series
for a list of all compatible cameras.
|
|
Mouse not detected by system.
|
Mouse cable is not firmly connected to the system, or the mouse is not connected to the system.
|
Firmly connect the mouse cable to one of the USB ports.
|
System needs to be reset.
|
Power off the system (disconnect power cable). Firmly connect a USB mouse to one of the USB ports. Reconnect the power cable
to the 12V DC port on the rear panel.
|
|
There is no picture on selected channels / camera picture is not being displayed.
|
Camera cables are loose or have become disconnected.
|
|
The image on the recorder appears, but does not have sound.
|
Cameras do not feature a microphone for audio recording.
|
The recorder supports audio recording, but requires audio-enabled cameras with a built-in microphone, or an external microphone
to be connected. See
18 Connecting Audio Devices
for details on using audio-enabled devices.
|
The system beeps during motion detection.
|
Motion detection is enabled and the buzzer is activated.
|
See
11 Motion Detection
for full instructions on configuring motion detection options. You will need to uncheck the Buzzer option to prevent the recorder from beeping every time motion is detected.
|
I am not receiving email notifications.
|
Email notification is disabled.
|
Ensure you have configured email notification. For full instructions, see
14.6.3 Configuring Email Alerts
.
|
Email notification is enabled, but you have not entered your own SMTP information.
|
If you want to use your own SMTP server, you must enter your SMTP server address, SMTP port, username, and password in the
appropriate fields. For full instructions, see
14.6.3 Configuring Email Alerts
.
|
|
Smart home / voice assistance not working.
|
Voice assistance has not been enabled on the recorder.
|
|