17  Package & Envelope Detection

The package and envelope detection feature allows you to create a bounding box within the camera’s field-of-view to notify you of package/envelope deliveries or pick-ups. This feature is used to detect and record mail, boxes, a courier, or a mail truck. Upon detection, the camera begins recording and will have an exact update on the event.
Package and envelope detection is compatible with certain Lorex IP cameras. For a complete list of compatible cameras, navigate to your recorder series at .

17.1  Ensuring Package & Envelope Detection Accuracy

The following are important camera installation notes to ensure accurate package and envelope detection. For full camera mounting instructions, see your camera’s documentation at .
Minimum Distance
Maximum Distance
8.2–11.5ft (2.5 — 3.5m)
6.8ft (2.1m)
9.1ft (2.8m)
The image below is a good example of camera placement, angle, and height for your camera to detect packages/envelopes. This view captures the path leading up to the door and the door stoop, where packages/envelopes are typically dropped-off. Note that there are no obstructions between the camera and the bounding box; monitoring a simple environment with a clear view ensures accurate detection and minimizes false alerts.

17.2  Enable Package & Envelope Detection in Smart Plan

For certain Lorex IP cameras, the package and envelope detection feature cannot be used simultaneously with other smart plans and is disabled by default. If a Smart Plan is not enabled properly on your camera, the Package/Envelope Detection feature will not work. Please make sure to enable the Package/Envelope feature before continuing.
To enable package and envelope detection in smart plan settings:

17.3  Configuring Package & Envelope Detection

The system allows you to define an area and set a period to detect packages/envelopes that are either left behind or missing. Select channels that you want to enable package/envelope detection on and adjust preferences.
To configure package and envelope detection:

17.4  Searching for Package & Envelope Detection (Smart Search)

Search for package/envelope events on a specific channel or the entire system. You can also choose to back up events (USB flash drive required – not included).